Community Complaint Policy

It is the goal of Rooftop of Virginia to support the community to the fullest extent possible. Community involvement is key to ensuring Rooftop’s operations meet the needs of the citizens in the agency’s service area. If at any time a citizen feels like the agency has not acted in the best interest of those needs, they have the right to file a complaint. It is the policy of Rooftop’s Board and Policy Council, with the assistance of staff, to promptly review, respond to, and resolve complaints from the community.